CARLEP to Drukair

It’s been merely a week that I left the work I loved the most and joined in another equally exciting job. As a gender and knowledge management officer in CARLEP, I used to love so much about the work nature, especially about having to write a lot. Now as a staff of ticketing and reservation in drukair, it’s exciting to deal with lots of customers. Every day, I get to see new faces, new issues and new resolutions. Everything about everyday is fun yet equally challenging.

On the first day of the new work, my husband told me that every day in drukair is a new learning. I didn’t understand what it meant because I thought that work at everywhere would be just so monotonous, like how it is in almost everywhere. But I got to understand his statement since the first few hours of walking in the office and observing the other staff work.

Each customer comes up with different service need. By the way, hey you, this is not the complain or anything as such. I am humbly writing what I observed in the last five days.

Quoting my own understanding as a layman, ticketing and reservation is all about reserving the tickets, issuing and then everything is done. Oh, how I thought the work as a staff of ticketing and reservation is all that easy and simple when I first made the decision to be one of the staffs. However, as I slightly understand now, ticketing and reservation is not limited to just reserving and issuing the tickets. It hugely needs to handle many other services like handling the date and name change, ticket and flight cancellation, handling the cash, and refunding among other accessory services.

I am very much excited about gradually getting familiarized with all of these new systems and services. I look forward for delivering the best of my capabilities in this new work. I am also learning to be polite, humble and build tolerance to the bragging.

You know, I have never been good in controlling the angers and tempers. Sometimes I am so stubborn and arrogant. I have difficulty in accepting the pin-points of the faults committed by other people. But, these are what I should be fortified of.

My new friend Jamyang told me, as a staff working in ticketing and reservation, we have to deal with various people from all walks of life, and in all the matter, we will have to accept all the kind of faults.

“Oh. A thug life.” I was quite shaken.

But I am proud of myself that I can control the emotions and sentiments to quite a good height. Therefore, I am sure I will do well. Further, Jamyang also told me that everything shall get used to and nothing much shall bother then. So, I am hopeful I will tolerate and accept all the bragging, complain and grumble from any people likely to happen and has happened to those working in the counters and directly dealing with the customers. Every morning, I always remind that working in the counters, and especially the ticketing and reservation counter in druakir is the frontline of the company. I shall never let it down.

Last for today, hi all, especially the customers of drukair and other senior colleagues of the company, I offer you my warm greetings. It’s good to see you all. I am looking forward for the successful career in this company under your kind cooperation and guidance.